CONTACT & LOCATION INFORMATION

HOSPITAL SURROUNDINGS

We have coffee, tea, and hot chocolate service in the lobby.

SCHEDULING

Appointments are preferred and are seen at the scheduled time. Walk-ins are welcome but may experience a wait. Of course, emergencies receive priority attention and we appreciate your patience if they cause you to experience a delay in being seen. Please avail yourself of our client library or request that an informational video be played while you enjoy the hospital surroundings.

Please print off our Registration Form (pdf file) if you are a new client!

Office Hours

Office hours: Mon – Fri 7:30am – 5:30pm
*Sat 8:30am – 12 Noon

*We will not have a doctor on staff and will have limited hours from 8:30am - 10:00am November 29, 2008. We will also be closed for Thanksgiving on Thursday, November 27th, 2008. We will also be closed 1/2 day on Wednesday, December 24th and All day on December 25th for Christmas. Also we will be closed January 1st 2009 for the New Year. We hope everyone has a Safe and Wonderful Holiday.

All emergencies will be directed to the Veterinary Specialty Hospital in Cary at 919-233-4911

Appointment Hours

Mon thru Fri 8:30am - 11:30am AND 2:00pm - 4:30pm

Sunday boarding discharge hours 4:30pm - 5:00pm

ADMITTING PATIENTS

We admit all patients by appointment through the front desk. We ask that pets be restrained on a leash or confined to a carrier. There are loaner leashes kept by the front door for your convenience, and we can usually lend you a carrier if you need one. When you check out, there are clips located on each wall of the front desk to anchor your leash to; cats may remain in the exam room until transactions are completed.

Please let the receptionist know if you have an emergency or any special needs. When making an appointment or checking in let us know if you would like to see a specific doctor, or if there are changes to your name, address, phone number or email address. This helps us aid you with reminders and other notices.

FEES

Our fees have a reasonable structure, and we are always happy to provide you with an estimate. We accept payment by cash, check and all major credit cards. A deposit is required for hospitalized animals. Please discuss it with the staff ahead of time if you will encounter a problem with this policy, and we will provide you with a copy of our financial policy.

We give a 10% discount to all active military.

Payment Policy:

As stated, payment is expected at the time services are rendered. We accept cash, check and all major credit cards as well as Care Credit. At the time of hospitalization for an illness, unless prior arrangement has been made with the attending veterinarian, a deposit will be requested.When your pet is discharged, the balance of the bill must be satisfied.Of course we realize that emergency health care can sometimes catch us unprepared. The only option we offer when the total bill cannot be paid at discharge is to apply for a medical credit card, the Care Credit card. If you are declined credit, you may discuss with the doctor or the office manager your situation and see if we can resolve your fiscal problems in another way. This would necessitate having your checkbook with you.

We hope this helps permit you to take advantage of the best medical care we can offer your family for your loved one.


Applying for Care Creidt Care is Quick and Easy!
BY PHONE:
Applicant calls (800) 365-8295
Applicant follows the prompts
Credit decision given immediately
Schedule treatment

ONLINE:
Applicant goes to www.carecredit.com
Applicant applies online
Credit decision given immediately
Bank notifies office